Vietnam Operations Lead / Manager

Remote

About the role We are looking for a senior, hands-on Operations Lead to launch and scale our operations in Vietnam. Reporting directly to the Founder, you will turn business goals into local operating plans, build and lead the Sales and Field Operations teams, and establish the processes needed to grow a reliable partner and data-collection network. This is an early-stage, high-ownership role for someone who can move between strategy and execution: setting direction with the Founder, building a plan, hiring and coaching a team, and being close to day-to-day operations in the field. Key responsibilities Develop Vietnam market-entry and operating plans with the Founder, including milestones, resourcing, budget, and growth priorities. Build and lead the local team, including Sales Staff and Field Operators; identify future hiring needs and potential city leads as the operation expands. Set clear targets for the Sales team, track performance, coach team members, and hold the team accountable for partner acquisition and activation. Design the partner-acquisition process, from prospecting and explaining the program to onboarding and maintaining partner engagement. Oversee Field Operations, including staffing plans, schedules, city coverage, device deployment and collection, participant onboarding, troubleshooting, and partner support. Develop and improve SOPs, training materials, quality checks, escalation processes, and operational reporting. Monitor key metrics such as partner pipeline, partner activation, participating locations, deployed devices, recording completion, operational quality, and team productivity. Identify operational risks and remove barriers to growth, including partner concerns, device issues, staffing gaps, and inconsistent execution. Communicate progress, risks, resource needs, and recommendations clearly to the Founder. Ensure field activities are conducted professionally and that participant consent, privacy requirements, and client procedures are followed. Requirements Bachelor’s degree or higher. At least 5 years of relevant experience in operations, business development, field sales, market expansion, or a related area. Demonstrated experience managing and developing a team, ideally including target-setting, performance reviews, and coaching. Strong planning and problem-solving skills; able to turn ambitious goals into practical plans and measurable milestones. Comfortable building processes from an early stage and improving them as the business learns and scales. Proactive, accountable, resilient, and motivated by taking ownership and delivering results. Strong interpersonal and communication skills, with the ability to build trust with business owners, frontline staff, and internal teams. Fluent Vietnamese and sufficient English to communicate with the Founder on business matters. Willingness to travel regularly within Vietnam and work flexibly when field coverage requires it. Preferred qualifications Experience launching or scaling operations in a startup or new market. Experience in field sales, partner acquisition, merchant onboarding, or managing distributed teams. Experience in F&B, hospitality, retail, data collection, logistics, or other businesses with frequent on-site operations. Experience with operational metrics, CRM tools, and performance-based incentive plans. Success measures Success in this role may be assessed through: A practical Vietnam operating plan agreed with the Founder. A capable Sales and Field Operations team hired, trained, and managed against clear targets. Growth in active partner locations and deployed devices. Reliable coverage, device handling, recording completion, and issue resolution. Consistent operating procedures and reporting as the business expands.

A role recruited by TechVibe, a technology recruitment company based in Ho Chi Minh City, Vietnam.

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